SYSTEM ADMİNİSTRATOR

İcbari Sığorta Bürosu
Technical Support Specialist
[ 11/2024 – Current ]
• Provided technical support to end-users via a ticketing system, resolving hardware and software issues.
• Participated in the planning and implementation of IT projects under the guidance of senior team members.
• Managed Active Directory objects, including over 75 users and computers, security groups, and Organizational
Units.
• Established Group Policy Objects across the domain to enforce organizational security standards.
• Configured and administered core Windows Server infrastructure services, including DNS, DHCP, File Services (FS),
WSUS for patch management, and Print Server operations.
• Controlled network resource access by configuring NTFS permissions and Access Control Lists (ACLs) based on
group memberships.
• Administered the Microsoft 365 environment, managing user licensing, contacts, distribution lists, and supporting
various M365 services.
• Implemented Veeam Backup & Replication solutions to ensure data integrity and disaster recovery capabilities.
• Monitored and administered the VMware ESXi environment, focusing on efficient VM resource allocation.
• Implemented security best practices, including BitLocker, BIOS password protection, restricted system/driver
updates, and ensured endpoint security software compatibility (e.g., XDR).
• Administered the 3CX VoIP system, including user configuration, system settings via the admin portal, and
provisioning of IP phones.
• Managed Hikvision security systems, including biometric access control and Network Video Recorder (NVR) devices.

Respublika Diaqnostika Mərkəzi
Lead IT Specialist
[ 05/2024 – 11/2024 ]
• Led and managed the IT specialist team (2 members), overseeing support infrastructure for over 200 computers
and 50+ printers, including effective task delegation.
• Installed, configured, and maintained operating systems, essential business applications, drivers, and security
software.
• Performed regular checks for software updates on computers and servers and maintained peripheral devices.
• Managed and troubleshot network infrastructure devices including routers, switches, and access points.
• Set up, managed, and troubleshot local and network printers, shared folders, and print servers.
• Managed Active Directory user accounts, security groups, and computer objects, including workstation joins to the
domain. Administered Microsoft 365 user accounts.
• Performed hands-on infrastructure tasks, including server rack installation, structured cabling, patch panel
termination, and Ethernet cable crimping/patching.