Samir Nüsrəddin Şahbazlı

Results-driven Hotel Operations Manager with over 10 years of international hospitality experience across Azerbaijan, Turkey, Israel and Northern Cyprus. Proven expertise in hotel operations, front office management, guest experience, revenue optimization, team leadership and service excellence. Successfully managed multi-department hotel operations while improving operational efficiency and guest satisfaction.

Master's Degree – Industrial Organization & Management, Azerbaijan Technical University (2015-2017)

Bachelor's Degree – Business Management, Azerbaijan Tourism and Management University (2010-2014)

Marine Plaza Front Office Specialist | Holiday Inn an IHG Hotel, Baku Azerbaijan

Aug 2026 – current time

Responsibilities and achievements

Provide front desk services to guests of tenant companies at the Business Center.

Greeted and guided visitors in accordance with internal procedures and standards.

Gained experience in effective communication with both guests and tenants.

Handled inquiries and resolved minor issues within the scope of the receptionist’s responsibilities, ensuring smooth daily operations.

Operations Manager | Ganjali Plaza Hotel, Baku Azerbaijan

Sep 2025–July 2026

Key Achievements

Increased the Booking.com Guest Review Score from 9.0 to 9.4, significantly strengthening the hotel's online reputation and guest satisfaction.

Successfully oversee the daily operations of a 53-room hotel while leading a team of 17 employees.

Improved cross-department communication and operational efficiency through structured leadership and performance monitoring.

Enhanced guest recovery procedures, contributing to higher review scores and stronger guest loyalty.

Responsibilities

Direct daily hotel operations across Front Office, Housekeeping, Food & Beverage and Engineering.

Monitor operational KPIs and implement continuous improvement initiatives.

Lead recruitment, onboarding, coaching and performance evaluations.

Ensure compliance with hotel SOPs and quality assurance standards.

Support budgeting, forecasting and operational cost control.

Handle VIP guests, operational escalations and service recovery.

Front Office Manager – Dosso Dossi Hotels Laleli, Istanbul Turkey (October 2020 – September 2025)

Reservation Executive – Mr.Bird Hotel, Istanbul Turkey (July 2018 – March 2022)

Front Office Manager – Dosso Dossi Hotels Old City ****, Istanbul Turkey (July 2018 – October 2020)

Front Office Manager – Istasyon Hotel, Istanbul Turkey (November 2017 – July 2018)

Front Office Manager – Spring Hotel *****, Novkhani Azerbaijan (February 2017 – November 2017)

Assistant Front Office Manager – Ganjali Plaza Hotel, Baku Azerbaijan (June 2016 – February 2017)

Receptionist – Astoria Hotel, Baku Azerbaijan (August 2015 – June 2016)

Receptionist – Isrotel Royal Beach Hotel, Eilat Israel (March 2013 – September 2013)

Receptionist – Korineum Golf & Country Club, Kyrenia North Cyprus (May 2012 – September 2012)