OPERATİONS MANAGER

Chief Operating Officer (COO)
Yango Delivery (07.2024 – 02.2025)
∞ Operational preparation and project launch: Led the operational aspect of launching Yango Eats and Yango Market in Azerbaijan, including strategic planning and coordination for successful startups.
∞ Resource management and data analysis: Optimized resource distribution across markets (C2C, B2B, SMB, Interco), reducing operational costs by 15%.
∞ Report analysis and decision-making: Regularly analyzed key performance indicators to enhance operational efficiency. Data-driven solutions increased productivity by 25%.
∞ Competitor analysis and competitiveness: Constantly monitored the competitive environment, implementing changes and improvements that boosted the company’s market competitiveness.
∞ Partner relations: Established and developed long-term partnerships, expanding the partner network by 20%.
∞ Software solution monitoring and optimization: Regularly analyzed existing software solutions, identified issues, and implemented improvements that optimized processes.
∞ Customer service quality control: Managed customer service processes, increasing customer satisfaction by 10%.
∞ Task distribution and execution control: Effectively distributed tasks within the team, achieving a 95% on-time project completion rate.

Overall result: Successfully launched two major projects, improving customer experience and market expansion. Reduced operational costs by 15%, increased productivity by 25%, expanded partnerships by 20%, and achieved a 12% revenue growth through efficient resource management, software solution improvements, and enhanced customer satisfaction.

Chief Operating Officer (COO)
Uklon (09.2023 – 05.2024)
∞ Department management: Led B2B sales, driver care, call center, mapping, and research & analysis departments, ensuring efficient collaboration across teams to meet common goals.
∞ Strategic planning: Defined quarterly and yearly goals for departments aligned with the company’s business strategy. Developed detailed plans and roadmaps for successful goal achievement.
∞ Business process monitoring: Regularly monitored processes, identified and eliminated gaps, and standardized operations to improve overall efficiency.
∞ Procedure and operations control: Ensured business procedures and operations adhered to corporate standards and protocols. Established and monitored key metrics for high work quality.
∞ Software solution optimization: Monitored existing software solutions, prepared technical tasks to eliminate shortcomings and introduce new features aimed at increasing process efficiency.
∞ Customer service quality control: Ensured a high level of customer service and internal processes, introducing improvements to boost customer satisfaction.
∞ Analysis and decision-making: Regularly analyzed reports, made informed decisions, and ensured their execution to enhance operational efficiency.
∞ KPI and bonus management: Defined and controlled key performance indicators (KPIs) for employees. Developed and implemented a bonus system to motivate and achieve set goals.

Overall result: Successful optimization of operational processes, reducing costs, improving customer satisfaction, and enhancing internal communication, which increased productivity by 20%.

Deputy Director
FedEx (01.2023 – 08.2023)
∞ Department management: Led finance, HR, sales, marketing, call center, and operations departments for effective company functioning.
∞ Strategic planning: Participated in the development of strategic plans, defined quarterly and yearly goals, and managed the budget and plans for departments.
∞ Risk and financial analysis: Assessed service costs, conducted market research, identified risks, and implemented measures to optimize costs and increase profitability.
∞ Budget control: Monitored budgets to achieve financial goals and control expenditures.
∞ Office openings: Led the opening of new offices and branches in Baku and regions.
∞ Business process monitoring: Analyzed, updated, and automated processes in departments, created process maps and RACI matrices to eliminate gaps.
∞ ISO implementation: Organized the implementation and monitoring of compliance with ISO standards.
∞ ERP optimization: Integrated and tested new modules for the ERP system to improve reporting accuracy and automate processes.
∞ Creating a favorable environment: Ensured effective management and created comfortable conditions for employees.

Overall result: Process optimization enhanced operational efficiency, reduced costs, and accelerated decision-making. Opening new offices led to client base growth, and the implementation of ISO and ERP systems improved internal processes and reporting quality.

Chief Operating Officer (COO)
FedEx (02.2022 – 01.2023)
∞ Strategic planning: Formed quarterly and yearly goals for the department, managed budgets, developed roadmaps and plans for goal achievement.
∞ Task distribution and performance management: Defined KPIs, developed a motivation system, and allocated tasks to ensure smooth department operations.
∞ Logistics processes: Controlled timely delivery and receipt of correspondence and parcels in/from Baku and regions, optimizing logistics routes.
∞ Client interaction: Organized meetings with clients, promptly addressed issues and complaints, ensuring high-level customer service.
∞ Operational procedure development: Defined, standardized, and automated business processes for new projects and ensured their proper execution.
∞ Service quality control: Introduced and adhered to service quality standards, monitored customer satisfaction, and initiated corrective actions.
∞ Technical specifications: Formed IT requirements to expand software functionality, automate processes, and improve reporting accuracy.
∞ Operational activity monitoring and analysis: Analyzed key metrics and reports from branches in Baku and regions, controlled operational expenditure budgets, and identified optimization areas.

Overall result: Optimized logistics processes improved delivery speed and reliability, enhanced customer satisfaction, and reduced operational costs. Automation of key procedures provided more accurate reporting, improved operational activity control, and enhanced process management.

Sales Manager
Voop Food Delivery Company (06.2020 – 05.2021)

Project Manager and Business Development Manager
ID Travel (06.2019 – 12.2019) (Moscow, Russia)

Head of Incoming and MICE Department
Rayda Tour Operator (01.2018 – 05.2019)

General Manager
Old Baku Hotel (08.2013 – 01.2018)

Front Office Manager
Noah`s Ark Hotel (12.2010 – 05.2012)

Technical Support Staff
GRBS International Tuition and Business center (10.2009 – 12.2010)